4 Reasons Your Online Business Needs To Have A Phone Number
Now that everything is headed online and you can interact with many clients through platforms such as emails, social media, and private messages, many people wonder if a business still needs to have a phone number at all.
Services such as Skype enable you and your customers to have a personal conversation without having to worry about a traditional phone system. However, many still believe that having a dedicated phone number for a business, even if it's online, is very important.
#1. It Looks Professional
For many customers, a phone number is something they expect any serious business to have just like a mailing address. Without these features, it's hard to convince new customers that your business actually exists. With so many businesses operating questionably online, customers like a business that gives the impression that it's run by actual professionals who know what they're doing and will be there for years to come.
#2. It Ensures You Don't Miss Important Calls
When your business doesn't have a dedicated number, customers can find it hard to reach you when there is a pressing issue to be dealt with. With a dedicated number for your business plus call forwarding, customers will always be able to reach you when they have an important issue to discuss. Whether it's a complaint or a new business opportunity, it creates a good impression when customers can reach you immediately.
#3. You Don't Have to Give Customers Your Own Phone Number
It's important to draw a line between your personal life and your business sometimes. When you have customers calling your personal number in the middle of the night, this doesn't help at all. However, if your business has its own phone number, you don't have to worry about calls coming through at odd hours. You can easily set up an autoresponder or voice mail to redirect customers when the business is closed for the night or weekend.
#4. It Shows Customers That You Care
For many customers, it's not enough for a business to offer a product or service that they want. The business also needs to show that it cares about the customers. Many customers like to be able to talk to someone when they have an issue rather than waiting for hours for a response to an email. Business phone services can help you to set up a system that will offer your customers the attention they need. Contact an IT support professional to help you set up a business phone system that is fully-featured and reliable.